Privacy policy

This Privacy Policy describes how margingolf.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
Source of collection: collected automatically when you access our Site (including social media pages), using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify. Refer below regarding advertising.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, sales channels, marketing analysis/strategy, payment gateways, shipping/fulfilment apps/providers, accountants/financial apps, backup apps, professional advisers and providers.

Customer support information

Examples of Personal Information collected: as above
Purpose of collection: to provide customer support.
Source of collection: collected from you.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you post information to public parts of the site or onto any of our social media pages, you acknowledge that such information (including your personal information) may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.

Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We may use external services to help us understand how customers use the site, track conversions, optimise ads, build target audiences and more. We may share this information with a third party marketing company to create advertising campaigns.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Accessing Personal Information
You may request access to personal information which we hold about you by contacting us per the contact information listed at the end of this page. We may require the person requesting access to provide suitable identification and where permitted by law we may charge an administration fee for granting access to your personal information. If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact us.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. Your identity may need to be verified in order to process a request.

Cookies
A Cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different Cookies, including functional, performance, advertising, and social media or content Cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at admin@margingolf.com

If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.